It happened to me the same way as "vaquero", but with the "worry-free service", I got an upgrade, whihc resulted in this product.
The tablet works properly, but just wanted to warn other users to contact their support team (on the screen's bottom right corner bubble) if something similar happen, they answered within 24 hours via mail. As everything turned out okay, I'm posting 5 stars, else would also complain as him.